FAQ

Frequently Asked Questions (FAQ)

THEBUYERCHOICE LTD
Website: thebuyerchoiceltd.shop
Email: adil.info@thebuyerchoiceltd.shop
Phone: +44 1132 715245

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Q: Can I change or cancel my order?
A: Please contact us as soon as possible at adil.info@thebuyerchoiceltd.shop. Orders can only be modified or cancelled before processing begins (typically within 12 hours).

Q: Do you offer bulk or corporate orders?
A: Yes! Please email us with your requirements, and our team will assist with customized quotes and shipping options.

2. Shipping & Delivery

Q: Do you offer free shipping?
A: Yes. Shipping is free for UK and EU orders. International shipping costs £19, with free shipping for orders over £150.

Q: How long will delivery take?
A: Estimated delivery times:

  • UK: 3–6 business days

  • EU: 5–10 business days

  • International: 7–20 business days (depending on location and customs)

Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

3. Returns & Refunds

Q: What is your return policy?
A: We offer 30-day free returns and exchanges. Items must be unused, intact, and in original packaging, with proof of purchase.

Q: How do I start a return?
A: Email adil.info@thebuyerchoiceltd.shop with your order number and reason for return. We will provide instructions and, if applicable, a prepaid return label.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after receiving and inspecting the returned items. Bank processing may take an additional 3–10 business days.

4. Product Care

Q: How do I care for my furniture?
A: Most furniture should be cleaned with a soft, damp cloth and mild soap if necessary. Avoid harsh chemicals, excessive moisture, and direct sunlight to maintain color and finish.

Q: Are your furniture items assembled?
A: Some items require assembly. Detailed instructions are included with each product to make the process simple.

5. Damaged or Incorrect Items

Q: What should I do if my furniture arrives damaged or incorrect?
A: Contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund, including shipping costs.

6. Customer Support

Q: How can I contact THEBUYERCHOICE LTD for other questions?
A: Our friendly support team is available:

✨ THEBUYERCHOICE LTD is dedicated to making your furniture shopping experience smooth, reliable, and satisfying. If your question isn’t listed here, please contact us directly.